Bulk !! Engineer - Consumer Service Assurance (Fixed) | Onsite Pune/ Kolkata Leading Client

About the role

Engineer - Consumer Service Assurance (Fixed) Location: Pune/Kolkata Experience: 5-8 Years Band: BPO 1/2/3 Salary: up to 9 LPAJOB PURPOSE Responsible for leading the Fixed Consumer Service Assurance process and operation of the associated service partners in order to provide exceptional customer services assurance all fixed consumer product lines Nationwide.

What you'll do

• Ensure the quality of service delivery by customer service representatives and performing the necessary quality management checks
• Act as a single point of coordination and interface for all Consumer Fixed Trouble Ticketing
• Monitor and follow up of all Consumer Fixed Trouble Ticket ageing till resolution
• Present Teams’ development plan – Quarterly Involved in the operational process design and the related work instructions & business rules

What you need

• 5–8 yrs of experience
• MS Office
• Customer service
• Audit
• Employee engagement
• CRM
• ERP
• B.Sc

Good to have

• CCNA
• Telecom
• Regression testing