Business Analyst 3-Ops

About the role

The Customer Entitlement Services (CES) for Oracle Health provides validated customer assets and entitlement data to the Customer Deal Desk (CDD), Client Renewals, and Client Account Executive (Sales) teams for generating Quotes and Order Documents for various business transactions for Oracle health, including extension, renewal, expansion, migration, termination, amendments etc. This is a critical and foundation activity for any transaction involving existing customer/contract base.

What you'll do

• Provides programs to improve operational efficiency, consistency, and compliance in support of the organization's financial and tactical business objectives
• Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes
• Responsible for anchoring calls/discussions and understand requirement from stakeholders and provide suitable resolution post working with upstream and downstream teams
• Collaborate with multiple teams to assist the stakeholders in effective resolution to their issues reported
• Driving a robust communication mechanism to achieve Customer/Stakeholder trust & confidence

What you need

• Any graduate