Business Analyst

About the role

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.

What you'll do

• Provide Level 1 and Level 2 support for Enterprise Analytics users, addressing inquiries related to reports, dashboards, and data across global regions
• Respond to support requests via ticketing systems, email, and virtual collaboration tools in accordance with defined service level agreements (SLAs)
• Clearly explain reports, KPIs, and data concepts to business users with varying levels of technical expertise
• Troubleshoot reporting and data issues, perform root cause analysis, and coordinate with Data Engineering, Analytics, and IT support teams for resolution
• Develop, modify, and enhance reports and dashboards using Power BI and other enterprise reporting tools

What you need

• 2–3 yrs of experience
• Power BI
• Data visualisation
• ETL
• Tableau
• Dashboarding
• Root cause analysis
• B.Tech or B.E. or B.Sc or BCA

Good to have

• SQL
• Data modelling
• SOP writing