Business Analyst

About the role

We are looking for an experienced Business Analyst (BA) with domain expertise in NACH (National Automated Clearing House), e-NACH, and digital collections systems. The ideal candidate will gather business requirements, design robust workflows for automated collections, and ensure regulatory and operational compliance, working closely with business, product, tech, and operations teams.

What you'll do

• Analyze and document business requirements related to NACH/e-NACH mandates, mandate registration, transaction processing, re-presentment, and failure handling
• Collaborate with NPCI, sponsor banks, and third-party aggregators (TPAs) for mandate onboarding, reconciliation, and compliance
• Drive the development and enhancement of collections tech platforms, including auto-debit triggers, repayment schedules, retries, and bounce management
• Prepare BRDs, FRDs, process flow diagrams, user journeys, and integration specs
• Translate business needs into API specifications, logic rules, and system configurations

What you need

• 5–10 yrs of experience
• SQL
• Excel
• Reconciliation
• User flows
• Root cause analysis
• JIRA
• BCA or MCA or B.Tech or B.E. or M.Tech or B.Sc or M.Sc

Good to have

• CRM
• Confluence
• Postman