Business Analyst II, Relay Product Excellence

About the role

Relay Product Excellence's mission is to monitor Transaction Integrity for products supporting Identity Verification, Account Support, and Compliance across Carrier and Driver processes.

What you'll do

• Turn complex operational data into clear insights, define business requirements, and help drive continuous improvement across compliance and verification workflows
• Collaborate with stakeholders across operations and product to identify gaps, measure performance, and support automation and process improvement initiatives
• Perform diagnostic analysis, root cause analysis, variance analysis, and pattern identification
• Design and maintain automated reporting systems and dashboards
• Build and implement KPIs with summarized visuals to track metrics globally

What you need

• 5–9 yrs of experience
• SQL
• Data visualisation
• Python
• Excel
• Tableau
• VBA
• M.Sc or B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA

Good to have

• Business analysis
• Machine learning
• Stakeholder management
• NoSQL
• Hadoop
• Hive