Business Analyst, Innovation lab

About the role

The Innovation Lab is looking for a passionate, results-oriented Business Analyst who thrives in a fast-paced, data-driven environment. The selected candidate will build and maintain the data platform, tools and reporting that tell us whether each pilot is working. They will also dig into the data to find the root cause of defects and give the team the evidence it needs to decide which solutions scale.

What you'll do

• Build the data foundation for every trial: write the SQL queries and extracts that pull pilot data from operational systems
• Design and maintain dashboards that show each trial's progress against its success criteria
• Set up alerts and exception reports that flag when a trial metric moves off target, so the team can act the same day
• Monitor the health of DWP jobs, dashboards and data sources, and keep them reliable (target: 100% availability)
• Define the data plan for each pilot (metrics, baseline, collection method) before the trial starts

What you need

• 1–4 yrs of experience
• SQL
• Data analysis
• Business analysis
• SAS
• SPSS
• Dashboarding
• Any graduate

Good to have

• Python
• R
• Excel
• Last-mile delivery
• Test cases