Business Analyst - Knowledge Management

About the role

As a Business Analyst (Knowledge Management), you will support ERM’s global delivery by supporting the HR Transformation and Process Improvement projects. You will work within People Services Team (GDC), partnering with various stakeholders to achieve desired results. This role is critical to project delivery, efficiency and GCC’s scalability.

What you'll do

• Knowledge Management & Content Curation
• Own and curate HR portal content across Help, Minerva, Workday Help, and other digital channels, ensuring an accurate, consistent, and user-friendly employee experience
• Develop, maintain, and continuously improve customer journeys, knowledge articles, FAQs, and self-service content
• Maintain front-end/portal content and coordinate with relevant stakeholders to ensure content is clear, current, and aligned with business requirements
• Publish and maintain policies, handbooks, SOPs, and process documentation, ensuring appropriate version control and alignment with local process owners

What you need

• Business analysis
• Workday
• SOP writing
• Stakeholder management
• HR operations
• Any graduate

Good to have

• Six Sigma