Business Applications and Data Support Team Lead

About the role

The Business Applications and Data Support Team Lead provides day-to-day people and operational leadership for an India-based support team covering business applications, document management and data services. Reporting to the Digital Services Manager, the role ensures the team works effectively to UK business hours and delivers a responsive, consistent and well-governed service to UK colleagues.

What you'll do

• Team leadership and capability
• Lead, coach and develop support personnel across business applications, document management and data support, setting clear objectives
• Plan team capacity and coverage around UK business hours, allocate work effectively and promote accountability, collaboration and knowledge-sharing
• Support recruitment, onboarding, performance development, succession planning and cross-skilling across the team
• Service operations and performance

What you need

• 7–8 yrs of experience
• Audit
• Reporting
• Talent management
• Compliance
• Root cause analysis
• Risk management
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL