Business Capability Expert (Digital Channels)

About the role

The Business Capability Expert 60 [Digital channels] is responsible for executing and enhancing business capabilities [people, process, data, IT], through business process management and optimization to uncover opportunities for improvement, leading to improved business outcomes for e-channels.

What you'll do

• Assesses business processes to uncover and articulate opportunities for enhancing business capabilities
• Works independently under broad guidelines, exercising sound judgment and decision-making on significant matters that impact business capability development and…
• Coordinates with Central Functions, Centers of Excellence (CoEs), and Local Process Owners/Experts to collect requirements for business capability improvements
• Assists in developing a thorough roadmap for end-to-end business capabilities
• Develops comprehensive communication strategies to effectively update stakeholders on new capabilities, changes, and enhancements

What you need

• 5–9 yrs of experience
• Stakeholder management
• Project management
• Change management
• Process improvement
• Accounts receivable
• B.Tech or B.E. or M.Tech or B.Sc or BCA