Business Analyst
Workers Town·Hyderabad
- Can I apply
- Needs BBA or B.Tech or B.E. · Junior level
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Workers Town's own site
Early: posted 7 h ago on their own site
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About the role
It's fun to work in a company where people truly BELIEVE in what they are doing!
What you'll do
- Design, develop, and maintain MIS reports and real-time dashboards for contact center operations
- Track and analyze key KPIs such as CSAT, NPS, FCR, Transactional QA, and Q4 (Bottom Quartile) performance
- Should be able to generate WBR, MBR and QBR decks as per process owner’s requirements
- Identify performance gaps and trends in customer interactions, agent productivity, and service outcomes
- Provide actionable insights to improve customer retention, reduce repeat contacts, and enhance service quality
What you need
- 1.5–5 yrs of experience
- Dashboarding
- MIS reporting
- Root cause analysis
- Any graduate
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