Business Operations - General Manager - CST Travel

About the role

We are looking for a highly accomplished, execution-focused General Manager — Travel Business Operations to lead end-to-end service operations, team performance, vendor ecosystems, and process delivery across Paytm’s Travel vertical (Flights, Bus, Hotels).

What you'll do

• Core Service Operations & SLA Governance
• End-to-End Operational Execution: Direct day-to-day business operations across Travel verticals (Flights, Bus, Hotels), ensuring seamless execution
• Large Team Leadership & Capacity Planning
• Performance Reviews & Governance: Conduct regular operational performance reviews, establish clear individual and team deliverables
• Vendor Management & Partner Governance

What you need

• 10–14 yrs of experience
• Vendor management
• Process improvement
• Root cause analysis
• Team management
• Performance management
• C
• MBA or BBA