Business Process Architect

About the role

Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs.

What you'll do

• Expected to perform independently and become an SME
• Required active participation/contribution in team discussions
• Contribute in providing solutions to work related problems
• Collaborate with cross-functional teams to ensure alignment of business processes with organizational goals
• Continuously evaluate existing processes and recommend improvements to enhance efficiency and effectiveness

What you need

• 3–6 yrs of experience
• ServiceNow
• Customer service
• Any graduate