Business Support Analyst (LMS Admin)

About the role

ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback.

What you'll do

• This position is designed for an entry-level professional eager to eliminate repetitive manual work by building AI agents and automating enterprise workflows
• Deliver first-line platform support for Cornerstone OnDemand and Letter AI while leveraging intelligent tools to transform the digital employee experience
• What you’ll do (Role Expectations)
• Provide L1 support and functional troubleshooting for Cornerstone OnDemand and Letter AI platforms while handling user issues within defined SLAs
• Build and deploy AI agents and low-code automations using Copilot Studio and Power Automate to streamline recurring support tasks and ticket workflows

What you need

• 0–2 yrs of experience
• SOP writing
• Reporting
• Power Automate
• LLMs
• Machine learning
• Prompt engineering
• B.Sc or B.Tech or B.E. or BCA

Good to have

• Ticketing tools
• REST APIs