Business Support Associate

About the role

We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner.

What you'll do

• Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email
• Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service
• Processing and logging incoming chats/emails into the CRM system
• Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns

What you need

• 2–5 yrs of experience
• CRM
• Customer service
• Chat support
• Data entry
• MS Office
• Salesforce
• Any graduate