Business Systems Analyst: Salesforce Commercial

About the role

The Business Systems Analyst (BSA) is responsible for supporting, enhancing, and optimizing Salesforce applications and processes within Sales and Commercial domains. The BSA serves as a trusted partner to business stakeholders, providing functional expertise, solution analysis, process improvement recommendations, and day-to-day operational support to ensure enterprise systems effectively enable business objectives.

What you'll do

• Business Partnership & Requirements Management
• Partner with Sales, Customer Service, Commercial Excellence and Product Management teams to understand business objectives, challenges, and opportunities
• Develop a strong understanding of assigned business processes, objectives, and operational challenges
• Serve as a primary point of contact for business users within supported functional areas
• Gather, document, and analyze business requirements for enhancements, projects, and continuous improvement initiatives

What you need

• 5–9 yrs of experience
• Salesforce
• SAP
• ERP
• Accounts receivable
• Test cases
• Regression testing
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Bug tracking