Business Systems Analyst: Salesforce Marketing

About the role

The Business Systems Analyst (BSA) is responsible for supporting, enhancing, and optimizing enterprise applications and business processes within Marketing, Sales, Product Management, and customer Success domains.

What you'll do

• Business Partnership & Requirements Management
• Develop a strong understanding of assigned business processes, objectives, and operational challenges
• Serve as a primary point of contact for Marketing users within supported functional areas
• Gather, document, and analyze business requirements for enhancements, projects, and continuous improvement initiatives
• Facilitate requirements workshops, process reviews, and solution discussions

What you need

• 5–9 yrs of experience
• Salesforce
• Marketing automation
• ERP
• SAP
• Test cases
• Regression testing
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Bug tracking
• Customer success
• CRM