Business Systems & Implementation Manager (Remote - India)

About the role

The Business Systems & Implementation Manager is responsible for maximizing the effectiveness of the company's core operational platforms, including Salesforce, Five9, and related business systems. This role serves as the critical bridge between business operations and technology, translating business needs into scalable system solutions while driving projects from concept through implementation.

What you'll do

• Business Analysis & Solution Design
• Serve as the primary liaison between business stakeholders and technical resources
• Gather, document, and prioritize business requirements across departments
• Analyze existing workflows and identify opportunities for automation, efficiency, and scalability
• Translate business requirements into system configurations, workflows, reports, dashboards, and technical specifications

What you need

• 5–9 yrs of experience
• Business analysis
• Stakeholder management
• Project management
• Salesforce
• CRM
• Process improvement
• Any graduate

Good to have

• SQL
• Agile
• ETL
• Looker Studio
• Power BI
• Six Sigma