Business Travel Consultant II

About the role

As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience.

What you'll do

• Assist our travellers with best-in-class travel support through multiple contact channels: chat, call and email
• Maintain extensive supplier, destination and system knowledge
• Make quick and accurate analyses of customer needs, persona and level of urgency
• Provide accurate information for hotel, flight, car and rail bookings, as required
• Respond to customers within SLA expectations and requirements

What you need

• 3–6 yrs of experience
• Travel booking
• Customer service
• Zendesk
• Salesforce
• Communication
• Any graduate