Call Center Executive (Apprenticeship)

About the role

The Call Center Executive will be responsible for handling incoming and outgoing customer calls, addressing customer queries, providing accurate information about company products and services, and ensuring a positive customer experience. The role involves resolving customer complaints, maintaining records of customer interactions, coordinating with relevant departments for timely issue resolution, and following up with customers to ensure satisfaction.

What you'll do

• Responsible for handling incoming and outgoing customer calls, addressing customer queries, providing accurate information about company products and services
• Responsible for achieving assigned targets related to call quality, customer satisfaction, and productivity while adhering to company policies and communication standards

What you need

• Communication
• Class 10

What you get

• ₹8.2k–₹15k a month