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Call Center Senior Analyst

NTT Data·Gurugram

Pay not stated2–5 yrsFull-time
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About the role

Role combining individual sales contribution with team support responsibilities including coaching, SME support, and escalation handling.

What you'll do

  • Handle complex and high-value sales calls
  • Act as SME and provide floor support to agents
  • Coach and mentor team members
  • Monitor call quality and provide feedback
  • Assist in onboarding and training

What you need

  • 2–5 yrs of experience
  • Sales
  • Escalation handling
  • Communication
  • Any graduate

Good to have

  • Telecom

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