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Call Center Senior Analyst

NTT DATA Services·Gurugram

Pay not stated3–5 yrsFull-time
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About the role

Senior Sales Executive / Team Lead : About NTT DATA: With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen.

What you'll do

  • Handle complex and high-value sales calls
  • Act as SME and provide floor support to agents
  • Coach and mentor team members
  • Monitor call quality and provide feedback
  • Assist in onboarding and training

What you need

  • 3–5 yrs of experience
  • Sales
  • Telecom
  • Escalation handling
  • Communication
  • Any graduate

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