Campus-Beginner

HCLTech·Chennai

Pay not statedFresherFull-time

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About the role

The role involves logging, diagnosing, troubleshooting, and resolving IT-related issues across hardware, software, network, and business applications while ensuring adherence to service level agreements (SLAs).

What you'll do

Provide first-level technical support via phone, email, chat, or ticketing systems
Log, track, and manage incidents and service requests using ITSM tools such as ServiceNow
Troubleshoot issues related to desktops, laptops, operating systems, O365 applications, email, VPN, and network connectivity

What you need

Office 365
ServiceNow
Troubleshooting
Hardware
Any graduate

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