Senior Administrator - Azure Active Directory
HCLTech·Madurai
- Can I apply
- Needs B.Tech or B.E. or B.Sc · Mid level
- Pay
- Pay not stated
- Source
- From the company's careers page · 1 week ago
- How to apply
- On HCLTech's site: account needed, ~10–15 min
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About the role
A Service Desk Executive/Analyst serves as the first point of contact for users experiencing IT-related issues or service requests. The role focuses on providing timely technical support, troubleshooting problems, and ensuring seamless IT service delivery while maintaining high customer satisfaction.
What you'll do
- Respond to user queries via phone, email, chat, or ticketing systems.Log, track, and resolve incidents and service requests.Diagnose and troubleshoot hardware, software
What you need
- Troubleshooting
- Hardware
- Any graduate
Good to have
- ITIL
- Networking
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