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Campus-Beginner

HCLTech·Noida

Pay not statedFresherFull-time
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About the role

They provide technical support to users, troubleshoot hardware, software, network, and application problems, and ensure timely resolution or escalation of incidents.

What you'll do

  • Handle user queries, incidents, and service requests via phone, email, chat, or ticketing tools
  • Troubleshoot and resolve hardware, software, network, and access-related issues
  • Log, track, and update incidents in ITSM tools such as ServiceNow
  • Escalate unresolved issues to appropriate support teams and follow up until closure

What you need

  • ServiceNow
  • Ticketing tools
  • Any graduate

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