Campus-Beginner

About the role

A Snow ITSM professional is responsible for managing and supporting IT Service Management processes using the SNOW (ServiceNow) platform. The role focuses on ensuring efficient incident, problem, change, request, and asset management processes while maintaining service quality and compliance with organizational standards.

What you'll do

• Manage and resolve IT incidents, service requests, and escalations within defined SLAs
• Support Problem Management by identifying root causes and implementing preventive measures
• Coordinate Change Management activities, including approvals, risk assessments, and deployment tracking
• Maintain IT service catalogs, workflows, and knowledge base articles
• Monitor ticket queues and ensure timely resolution of user issues

What you need

• ServiceNow
• Any graduate