Campus Hiring Application

About the role

The Customer Care Executive will be responsible for handling customer interactions through calls, emails, and chats. The role requires strong communication skills, problem-solving ability, and a customer-first mindset to ensure high levels of satisfaction and service quality. Handle inbound and outbound customer calls in a professional manner

What you'll do

• Responsible for handling customer interactions through calls, emails, and chats
• Handle inbound and outbound customer calls in a professional manner
• Respond to customer queries via phone, email, and chat within defined SLAs
• Provide accurate information about products, services, and processes
• Resolve customer complaints effectively and escalate when required

What you need

• 0–3 yrs of experience
• Recruitment
• CRM
• Customer service
• Upselling
• Cross-selling
• Problem solving
• BBA