Capacity and Availability Lead L1

About the role

Produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business Decide which components needs upgrade at what time and calculate the cost

What you'll do

• Provide advice and guidance to all other areas of the business and IT on all capacity- and performance related issues
• Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems
• Assess the impact of all changes on the Capacity Plan, and the performance and capacity of all services and resources
• Ensure that proactive measures to improve the performance of services are implemented wherever it is cost-justifiable to do so
• Monitoring patterns of business activity and service level plans

What you need

• 5–8 yrs of experience
• ITIL
• Any graduate