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Care Operations Support

Reliance Jio·Mumbai

Pay not stated1–2 yrsFull-time
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About the role

Responsible for issue resolution for complaints raised Collaborate with cross functional teams to address any specific Coordinate with respective teams for ticket allocation to field resources in case of fiber cuts / other issues. Ensure constant follow up with respective teams to close loop

What you'll do

  • Track open service requests for timely closure as per norms
  • Responsible for issue resolution for complaints raised
  • Collaborate with cross functional teams to address any specific
  • Support timely incident resolution
  • Drive closure of service requests as per TAT

What you need

  • 1–2 yrs of experience
  • Any graduate

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