Care Services Manager

About the role

As a Care Services Manager, you will oversee the operational delivery of Care Services for assigned customers, ensuring contractual commitments, service quality targets, and customer expectations are consistently achieved. You will manage service performance, team workload, escalations, and operational efficiency while maintaining strong customer relationships and driving continuous improvement.

What you'll do

• Oversee the operational delivery of Care Services for assigned customers, ensuring contractual commitments, service quality targets
• Manage service performance, team workload, escalations, and operational efficiency while maintaining strong customer relationships and driving continuous improvement
• Ensure effective case management, service governance, transition activities, and successful delivery of support services throughout the customer lifecycle
• Manage the delivery of Care Services, including case handling, emergency support, and software upgrade services
• Monitor and drive operational performance, service quality, team efficiency, and workload management

What you need

• Telecom
• Customer service
• Escalation handling
• Problem solving
• Any graduate