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Cashless Claims Navigator – Field (Mumbai)

Plum Benefits·Bengaluru

Pay not stated1–2 yrsFull-time
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About the role

The Cashless Claims Navigator provides on-ground support to insured members during hospitalization, facilitating seamless cashless claim processing from admission through discharge.

What you'll do

  • Provide in-person support to insured members and families during hospitalization
  • Verify network hospital status assist with pre-authorization, claim queries, and discharge formalities
  • Explain policy coverage, exclusions, and cashless claims process
  • Collect required documentation (ID proofs, medical records, discharge summaries)
  • Validate billing details and ensure accuracy of pre-authorization approvals

What you need

  • 1–2 yrs of experience
  • Insurance
  • Negotiation
  • Reporting
  • Compliance
  • Customer service
  • Any graduate

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