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CC-SD Mgr-Digital Credit Cards

Hdfc Bank·Chennai

Pay not stated6–10 yrsFull-time
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About the role

Transform and enhance service standards by testing Turbo Digital Product end-to-end before rollout for Credit Cards.

What you'll do

  • Review journey to reduce customer complaints
  • Implement customer communications at key stages
  • Ensure FTR percentage exceeds 98%
  • Review SLA and TAT of Digital Journey
  • Measure TAT and achieve benchmark standards

What you need

  • 6–10 yrs of experience
  • Audit
  • Root cause analysis
  • Reporting
  • HTML
  • Any graduate

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