CCaaS Senior Developer

Capgemini·Hyderabad

Pay not stated7–13 yrsFull-time

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About the role

The CCaaS Senior Developer is responsible for designing, developing, and maintaining scalable software solutions for Contact Center as a Service (CCaaS) platforms. The role involves working with modern CCaaS technologies, including Computer Telephony Integration (CTI) , and integrating them with enterprise systems to enhance overall customer experience.

What you'll do

Design, develop, and maintain CCaaS applications, including implementing new features, bug fixes, and enhancements
Configure and implement CCaaS platform capabilities such as skill-based routing, ACD, IVR / call flow development, Quality Management, Workforce Management (WFM)
Develop and manage integrations between CCaaS platforms and enterprise systems such as CRM, ERP, and other business applications using APIs
Design and implement CTI solutions , including softphone integrations and telephony workflows
Analyze system performance and proactively optimize CCaaS platforms and integrations for scalability and reliability