CCaaS Senior Developer

About the role

The CCaaS Senior Developer is responsible for designing, developing, and maintaining scalable software solutions for Contact Center as a Service (CCaaS) platforms. The role involves working with modern CCaaS technologies, including Computer Telephony Integration (CTI) , and integrating them with enterprise systems to enhance overall customer experience.

What you'll do

• Design, develop, and maintain CCaaS applications, including implementing new features, bug fixes, and enhancements
• Configure and implement CCaaS platform capabilities such as skill-based routing, ACD, IVR / call flow development, Quality Management, Workforce Management (WFM)
• Develop and manage integrations between CCaaS platforms and enterprise systems such as CRM, ERP, and other business applications using APIs
• Design and implement CTI solutions , including softphone integrations and telephony workflows
• Analyze system performance and proactively optimize CCaaS platforms and integrations for scalability and reliability

What you need

• 7–13 yrs of experience
• REST APIs
• Java
• JavaScript
• Python
• Agile
• CRM
• Any graduate

Good to have

• CI/CD
• ERP