- Can I apply
- Open to any education · Junior level
- Pay
- Pay not stated
- Source
- From the company's careers page · 2 days ago
- How to apply
- On Tata Capital's site: account needed, ~10–15 min
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About the role
This role requires swift issue resolution, accurate documentation, and a commitment to maintaining high customer satisfaction. The CCE will collaborate with cross‑functional teams to ensure seamless service delivery and continuous process improvement. Handle inbound customer inquiries via phone, email, and chat.
What you'll do
- Handle inbound customer inquiries via phone, email, and chat
- Resolve product and service issues promptly, adhering to SLAs
- Provide product knowledge and guidance to customers
- Identify and report recurring issues for process improvement
- Meet or exceed performance metrics such as AHT and CSAT
What you need
- 1–2 yrs of experience
- CRM
- Customer service
- MS Office
- Problem solving
- Diploma
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