CCE

About the role

As a CCE, you will be the first point of contact for our customers, handling inbound calls and providing timely and accurate assistance. Your primary focus will be to resolve customer inquiries, offer product and service information, and ensure a high level of satisfaction. You will be a key contributor to our team's success, working collaboratively to achieve our customer service goals.

What you'll do

• Be the first point of contact for our customers, handling inbound calls and providing timely and accurate assistance
• Resolve customer issues and complaints efficiently, ensuring a positive outcome
• Maintain accurate records of customer interactions and provide regular updates
• Collaborate with team members to share best practices and ensure consistent service
• Identify and escalate complex issues to the appropriate team for further assistance

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Voice process
• Data privacy
• Problem solving
• Diploma