CCE

About the role

As a CCE, you will be the front-line representative for our company, handling inbound customer inquiries and providing timely and accurate solutions. Your role is crucial in maintaining strong customer relationships and driving satisfaction. You will be part of a dynamic team, working collaboratively to achieve our customer service goals.

What you'll do

• Be the front-line representative for our company, handling inbound customer inquiries and providing timely and accurate solutions
• Be part of a dynamic team, working collaboratively to achieve our customer service goals
• Resolve customer queries and complaints, offering effective solutions and maintaining a high level of satisfaction
• Maintain accurate records of customer interactions and ensure data privacy and security
• Collaborate with cross-functional teams to address complex issues and provide holistic support

What you need

• 1–2 yrs of experience
• CRM
• Customer service
• Voice process
• Data privacy
• Problem solving
• Diploma