CCE

About the role

As a CCE, you will be the first point of contact for our customers, handling inbound calls and providing timely and accurate assistance. Your role is crucial in maintaining strong customer relationships and ensuring their satisfaction. You will be part of a dynamic team, working collaboratively to achieve our customer service goals.

What you'll do

• Be the first point of contact for our customers, handling inbound calls and providing timely and accurate assistance
• Be part of a dynamic team, working collaboratively to achieve our customer service goals
• Provide accurate and up-to-date information to customers, ensuring they are well-informed about our products and services
• Maintain a friendly and courteous demeanor, ensuring a positive and empathetic approach to customer interactions
• Collaborate with other teams and departments to ensure a seamless customer experience, including escalations and follow-ups

What you need

• 1–2 yrs of experience
• CRM
• Customer service
• Voice process
• Escalation handling
• Problem solving
• Diploma