CCE

About the role

As a CCE, you will be the primary point of contact for our customers, providing support and guidance via various channels. Your role is crucial in maintaining positive customer relationships and driving business growth. You will be part of a dynamic team, working collaboratively to deliver an outstanding customer experience.

What you'll do

• Be the primary point of contact for our customers, providing support and guidance via various channels
• Be part of a dynamic team, working collaboratively to deliver an outstanding customer experience
• Handle customer inquiries and provide timely, accurate responses via phone, email, and live chat
• Resolve customer complaints and issues, ensuring a high level of satisfaction
• Collaborate with cross-functional teams to address customer needs and escalate complex issues

What you need

• 1–2 yrs of experience
• CRM
• Customer service
• Chat support
• Learning and development
• Problem solving
• Diploma