CCM- GAYA (Bihar)

About the role

Bhagalpur - 1st Floor, Mahalaxmi Apartment, Ramdas Gupta Path, Laheritola, Nr.Vinay Homeo Pharmacy, Bhagalpur, Bihar - 812002, Bhagalpur, Bihar, India

What you'll do

• Team Leadership and Management: Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies. Provide close supervision, guidance
• Monitor and manage key performance indicators (KPIs) such as resolution rates and delinquency buckets to ensure superior client experience and operational efficiency
• Analyze data and portfolio health to make informed decisions and improve collections effectiveness
• Compliance and Process Adherence: Ensure strict adherence to collections processes and standard operating procedures (SOPs). Drive compliance with internal policies and…
• Reporting and Analysis: Conduct daily monitoring and regular reviews of the delinquent portfolio. Prepare and present reports on cluster performance, challenges

What you need

• 5–9 yrs of experience
• Collections
• Reporting
• Compliance
• SOP writing
• Any graduate