CDC Service Delivery Lead

About the role

We are looking for a Service Delivery Lead who will help ensure our cyber defense capabilities translate into effective, reliable and continuously improving services. As CDC supports a growing number of internal and external customers, you will be an important link between our customers and CDC teams, helping us understand their needs, manage expectations and build strong, trusted relationships.

What you'll do

• Lead and coordinate the delivery of CDC services to internal and external customers
• Build and maintain strong customer and stakeholder relationships
• Coordinate onboarding of new organizations and services into CDC
• Develop and continuously improve the CDC service delivery model
• Define and maintain services, responsibilities and supporting documentation

What you need

• Portfolio management
• Performance management
• Any graduate