highlisted
Sign in

CEC Officer - Correspondence - Retail Liabilities-Customer Experience Center-Customer Service

Kotak Mahindra Bank·Thane, Mumbai

Pay not statedJunior levelFull-time
Apply on Kotak Mahindra Bank's siteTrack your applications and see your fit: start free

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit
Hard to read?

About the role

CEC Officer - Correspondence - Retail Liabilities-Customer Experience Center-Customer Service at Kotak Mahindra Bank. Handling customer queries / complaints primarily on emails.

What you'll do

  • Handling customer queries / complaints primarily on emails
  • Adhere to agent-level Service Level Agreement (SLAs) specific by the process
  • Ensure adherence to time schedules (Turn Around Time)
  • Complete the logs specified by the process (End-of-day target)
  • Adherence to Information Security norms & quality process norms

What you need

  • Customer service
  • Communication
  • Any graduate

Similar jobs

Sky Service CCU Affluent RM Sky Channel-Customer Service Thane

Kotak Mahindra Bank·Thane, Mumbai

Can I apply
Open to any education · Junior level
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On Kotak Mahindra Bank's site: account needed, ~10–15 min
Early: posted 13 h ago on their own site