CEC - Team Manager - Outbound -Customer Experience Center-Contact Centre Outbound

About the role

Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

What you'll do

• Responsible for managing a team of 70-100 officers & 6-7 Team leaders handling inbound calls for HNI/Wealth Customers, for Retail Liabilities
• Responsible for Recruitment and People retention
• Core delivery on Sales, Portfolio Management & Campaign objectives
• Manage and Deliver on other business metrics such as –Productivity, Quality, Staffing, etc
• Liaise with Product & Business teams to understand business impact factors, bring efficiency in the processes and resolve issue-based situations

What you need

• 8–10 yrs of experience
• Voice process
• Escalation handling
• Sales
• Portfolio management
• SOP writing
• Communication
• MBA