CFS Manager Pune Senior position

About the role

ITIL Expert Level – Deep understanding of cross-functional ITIL processes and governance. AI/ML & Predictive Analytics – Advanced application for process optimization and automation. Automation & AIOps Leadership – Driving automation adoption across multiple ITIL domains. Service Integration & Governance – Expertise in multi-domain orchestration and compliance.

What you'll do

• AI‑Driven Delivery Governance – Govern multiple initiatives using AI insights for delivery health, risk scoring, and dependency impact analysis
• Predictive Stakeholder & Risk Management – Leverage AI models to predict stakeholder risks, communication gaps, and delivery impact, enabling proactive interventions
• Automated Performance & Dependency Management – Deploy automation to monitor cross‑team performance, SLA adherence, and dependency closures
• Continuous Improvement via Analytics – Use trend analytics and AI insights from past deliveries to drive repeatable improvements and reduce delivery friction
• Capability to deliver ITIL Process Trainings on ITIL Processes

What you need

• 8–10 yrs of experience
• ITIL
• ServiceNow
• Machine learning
• Any graduate