Change and CMDB Coordinator

About the role

The Change Coordinator is the hands-on operator of the change management process, running the day-to-day flow of changes through Jira Service Management under the direction of the Change Manager. Where the Change Manager owns policy, authority and governance, the Coordinator owns execution and momentum.

What you'll do

• Day-to-day operation of the change management process for infrastructure, cloud (AWS) and production changes recorded in JSM (KEYCAB project)
• The change calendar / forward schedule of change, deployment windows and change-related communications
• Preparation, coordination and minuting of CAB and ECAB meetings
• Accurate, up-to-date change records and status through the JSM workflow
• Day-to-day coordination of the infrastructure CMDB — keeping CI records accurate and changes linked to the CIs they affect

What you need

• Coordination
• Reporting
• AWS
• Reconciliation
• JIRA
• Any graduate