Chapter Manager - SEC

About the role

ChapterProd -Sec is responsible for organizing and managing crucial production topics like Incident Review board, Change review board, Problem review board, Capacity management review, Infra security review, Sec production review, Compliance etc. Chapter prod will also need to make sure that the ITSM process are communicated to the SEC teams and is being followed with good quality.

What you'll do

• IRB SEC meeting (Incident Review Board) Weekly): follow-up point of the previous week's incidents (to prepare potentially PIM)
• CRB SEC meeting (Change Review Board): update on the changes scheduled for 1 week from Thursday of the coming week to the Wednesday the week after (7days)
• PRB SEC meeting (Problem Review Board): follow-up point of problems created after repeated incidents identified (action plan follow-up/update of Ptasks etc...)
• SEC Prod review (all SEC/Exco, GSCI/GSCRO + SEC/DIR): give visibility (monthly) on Production to SEC/DIR (summary of P1/P2 incidents of the past month
• 2/ Carry out a regular watch on the best practices of the Production in correlation with OPM in order to follow their evolution

What you need

• 10–18 yrs of experience
• Reporting
• PRD writing
• ITIL
• Compliance
• Any graduate