Chief Delivery Officer

About the role

The Chief Delivery Officer owns end-to-end delivery of Pennant’s lending platform implementations: Strategy → Planning → Mobilization → Build & Test → Deploy → Hypercare → Run (governance only). You will revisit and scale the delivery organization and operating model, protect delivery margin, quality and customer satisfaction, orchestrate multi-vendor and system-integrator programs, and ensure RFP and POC commitments are deliverable and accurately costed.

What you'll do

• Implementation strategy & leadership
• Revisit and enhance the implementation operating model (phases, stage gates, roles, forums, cadence) and rollout strategy, including pilot, phased and cutover approaches
• Co-own SOWs and contracts with Sales: scope, deliverables, acceptance, milestones, service levels and change control
• Own the integrated implementation plan: WBS, critical path, capacity and skills, partner plan, budget and revenue milestones
• Lead business process mapping (fitment vs. gaps) to align customer lending processes with the product, feeding SOW scope, change requests and configuration

What you need

• 20–30 yrs of experience
• Collections
• Sales
• Customer success
• Business analysis
• Performance management
• Reconciliation
• B.Tech or B.E. or B.Sc or BCA or BBA or MBA

Good to have

• Six Sigma
• ITIL