Chief of Staff - GBS

About the role

The Chief of Staff (CoS) serves as a strategic partner and force multiplier to the Global Business Services (GBS) leadership team, driving alignment, governance, execution excellence, and organizational effectiveness across GBS Value Streams, Capability Services, and regional delivery centers.

What you'll do

• Translate strategic priorities into actionable plans with clear owners, milestones, and metrics, and hold service line leaders accountable for delivery
• Lead or co-lead cross-functional initiatives such as process standardization, automation and digital enablement, location strategy, and cost transformation
• Translate strategies/ roadmap into project plans, aligned with business objectives and timelines
• Collaborating with stakeholders in the timely execution of the end-to-end project plans
• Own the GBS leadership team cadence, including agenda setting, prioritization, and follow-through on decisions and action items

What you need

• 10–18 yrs of experience
• Project management
• Stakeholder management
• Research
• Market research
• MBA or BBA or B.Com

Good to have

• Process improvement
• Six Sigma