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Cisco Collaboration L2

Black Box Careers·Bengaluru

Pay not statedJunior levelFull-time
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About the role

Monitor and maintain the health of Cisco unified communication systems 24/7 as part of a scheduled roster. Maintaining VoIP systems, ensuring high availability and optimizing communication solutions. Provide Level 2 remote technical support for all Cisco UC products and services to end users. Manage Tickets, incident, problem, change & development requests via ITSM

What you'll do

  • Monitor and maintain the health of Cisco unified communication systems 24/7 as part of a scheduled roster
  • Maintaining VoIP systems, ensuring high availability and optimizing communication solutions
  • Provide Level 2 remote technical support for all Cisco UC products and services to end users
  • Manage Tickets, incident, problem, change & development requests via ITSM
  • Troubleshoot and resolve issues related to voice, video, and messaging systems

What you need

  • Troubleshooting
  • TCP/IP
  • Networking
  • Telecom
  • Any graduate

Good to have

  • CCNA
  • CCNP

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