Cisco Collaboration - L2 Engineer

Black Box Careers·Bengaluru

Pay not statedJunior levelFull-time

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About the role

Monitor and maintain the health of Cisco unified communication systems 24/7 as part of a scheduled roster. Maintaining VoIP systems, ensuring high availability and optimizing communication solutions. Provide Level 2 remote technical support for all Cisco UC products and services to end users. Manage Tickets, incident, problem, change & development requests via ITSM

What you'll do

Monitor and maintain the health of Cisco unified communication systems 24/7 as part of a scheduled roster
Maintaining VoIP systems, ensuring high availability and optimizing communication solutions
Provide Level 2 remote technical support for all Cisco UC products and services to end users
Manage Tickets, incident, problem, change & development requests via ITSM
Troubleshoot and resolve issues related to voice, video, and messaging systems