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City Lead

ACKO·Bengaluru

Pay not stated5–8 yrsFull-time

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About the role

The role requires strong hands-on experience running large field operations in a fast-paced, tech-enabled environment. City lead (sourcing, field supervision, RSA coordination) is responsible to build a continuous hiring pipeline, run smooth execution, ensure reliable RSA, and exceed operational KPIs.

What you'll do

  • Build and lead the city team. Direct your sourcing, field-supervision, and RSA coordinators; set targets, run cadence, remove blockers
  • Own hiring and capacity
  • Run a continuous hiring pipeline (agencies, referrals, gig-partners, walk-ins) to ensure required city capacity and a healthy bench that absorbs turnover without service…
  • Complete all pre-deployment checks (documentation, background, license/vehicle) before anyone is deployed
  • Own field service quality. Ensure FEs are available, accept and start work on time, hit customer-rating targets

What you need

  • 5–8 yrs of experience
  • SOP writing
  • Audit
  • Last-mile delivery
  • Insurance
  • Any graduate

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