Claims Supervisor

IN1 Cigna Health Solutions·Bengaluru

Pay not stated5–6 yrsFull-time

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About the role

The Claims Supervisor will lead a team responsible for accurate and timely processing of healthcare claims (professional/institutional) while ensuring adherence to client policies, regulatory requirements, and internal quality standards. This role focuses on daily operations management , team performance , quality/compliance , production attainment , people leadership , and continuous improvement across claims processing workflows.

What you'll do

Team Leadership & Daily Operations
Supervise day-to-day claims processing operations to meet SLA/TAT, productivity, and quality targets
Allocate work, manage volumes, and ensure queue hygiene , balanced distribution, and timely completion of deliverables
Provide floor support and real-time resolution for processing queries and escalations
Claims Processing Oversight (Technical & Functional)

What you need

5–6 yrs of experience
Excel
Claims processing
SOP writing
PowerPoint
Compliance
Audit
B.Com

Good to have

Medical coding
Six Sigma
Statistics
Kaizen
Performance management
Root cause analysis

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